Week 6 - Ascend Your Start-Up

    In my last few blogs, I talked about setting your start-up for success with a minimum viable product, minimum viable team, and working on any disconnects your business might have. But how can we know we are successful? We must establish processes that are repeatable and measures that are observable. This will help establish accountability and alignment in your organization, which are two characteristics that all top-performing companies have. Processes and measures will help you establish a clear roadmap to sucess and let you know if you are on the right track.

    Growing your business will mean that you will have several different departments and many employees. Managing operations will become increasingly difficult which is why accountability and measures are so important. The best way to create accountability is to set up Objective and Key results (OKRs). These objectives should be essential to your success as a business. For example, customer satisfaction is what sets you apart from your competition, so you decide to maintain high levels of customer satisfacti0on. This will be your OKR. each department must have their own objective to contribute towards customer satisfaction. Customer service be measured on customer retention rate. Quality Assurance will be measured on preventing customer complaints. Human Resources will be measured on employee retention rate. Combine all of these measures and you will be able to gauge if your business is still on the path to success. 

References

Yu, Helen. (2021). Ascend your start-up. Made for Success Publishing.